Frequently Asked Questions

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We scan on average 1000 images per day. Our average turnaround time is around 10-14 working days of receipt, however many smaller orders are usually faster. Please allow up to 28 working days for most projects. If your order is urgent please let us know prior to ordering and we will do the best we can to accommodate your request. Urgent services carry additional charges. For orders using cheque please allow additional time for clearance. During busy times such as Christmas times may vary.

Yes we scan both colour and black and white films both at the same prices. Please note that the automated dust and scratch removal technologies that we use is not as effective on traditional B&W film (this is the same with all scanners on the market). Hence with older more dusty film strips you may see evidence of dust and scratches in the scanned images.

Yes we regularly work with customers from France, Germany, Poland, Australia, Canada. Shipping rates outside of Europe will be quoted upon request.

Yes all slides and films are returned to you in the same packaging that we receive them in, unless you wish for us to dispose of them using our just disc or free download service.

No unfortunately we do not provide a counting service, if you send us images to be scanned we will scan the images and invoice accordingly, if you require a quotation prior to sending us your images please count your images and use our website to obtain an exact price or send us an email with quantities.

Yes our system will remove as much dust, debris and scratches as possible from the image, however this is not a 100% guarantee, its all down to how your films has been looked after over the years. We will do as much as we possible can but some images may need a full digital restore.

Our scanners automatically reads the DX code from film, giving the correct frame number and colour correction to each image. Please note, there is no decent quality scanner on the market to retrieve additional data such as date of photo from an APS film. Some lower end ones apparently can however the scan results are often poor.

Yes we convert 8mm and Super 8 Cinefilm to digital, please click here for details. With other formats and larger wheels we are happy to receive them as part of a larger project as we have a local contact who carries this out for us. We do not convert 16mm or cinefilm with audio.

We offer a value for money service, first of all we do not have the overheads of many high street photo-labs and secondly we have invested thousands of pounds in the latest high speed scanning equipment which gives us the advantage over many of our competitors who use “home based” Nikon or Canon scanners which scan very slow. Our scanners imported from America are very fast and much more superior than the consumer scanners used by many. Its worth checking which scanners the company uses before ordering, If they are using scanners like the Nikon LS range of film scanners stay well clear unless you can wait a few years for your films back.

Yes new for 2024 we now offer printing. Click here to see details

Yes that is no problem at all, you will need to arrange a time to drop your films off, please click here for more details.

No we do not develop films of any type, you films must have been processed for us to scan them.

No due to the way our scanners operate we need to scan all images on the strip, please only send us the images you wish to be scanned. If you wish to cut your 35mm negative strips please make sure they are at least 2 images in lengh or they can not be scanned by our usual service. All images are scanned on APS films and 35mm Negative strips.

Yes, but only if we can accommodate your express order using staff overtime, we are usually very busy with constant customers in our queue and run on a strictly first come first served basis. However we can work additional hours outside of our standard queue to complete your urgent order however there is a 30% surcharge to cover the overtime.